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we're here to make it easy

Captivate realizes installation is just the beginning of our relationship. We pride ourselves on our world-class customer care and network operations center.

We are pleased to offer you:

• available staff Monday - Friday, 7am - 7pm
• remote and proactive monitoring of over 10,000 devices across North America
• sophisticated trouble ticket tracking and escalation
• in market staff to support maintenance and trouble-shooting
• national 3rd party suppport relationaships to insure repairs are made quickly
• Captivate repairs 80% of outages in less than 36 business hours
• network is "self healing" so your tenants see meaningful information even when the system is experiencing difficulties

contact us

Our Captivate team is dedicated to providing the highest level of ongoing support. We look forward to hearing from you:

want us to contact you?

Click here to find out more about putting Captivate in your building, get help with your existing Captivate screens or to speak with our real estate team.

maintenance/service

Click here to request maintenance in the event that you encounter difficulty with an existing Captivate screen in your building.